l4444 Privacy Policy — Your Information Is Our Responsibility
This policy contains a full description of how your personal information is collected, used, and kept secure on the l4444 platform.
Introduction and Definitions
l4444 (referred to hereinafter as "we", "our", or "the platform") provides a reliable online betting and casino experience for users in Bangladesh. This Privacy Policy explains how we collect, process, store, and protect your personal information ("Personal Data").
By registering or using the services on l4444, you consent to the terms of this Privacy Policy. If you do not agree with any term, please refrain from using the platform.
Definitions
- Personal Information: Any information that can directly or indirectly identify you.
- Processing: Any operation involving the collection, storage, use, disclosure, or deletion of personal information.
- User: Any person who opens an account or uses the services on l4444.
- Cookie: Small data files stored in your browser that help improve the user experience.
- Third Party: Payment providers, service providers, or partner organisations associated with l4444.
What Information Is Collected
1 Information Provided Directly
When you register on l4444 or use our services, we may collect the following information:
- Full name and date of birth
- Email address
- Mobile number (for bKash/Nagad verification)
- National ID card or passport information (for KYC verification)
- Payment account details (bKash, Nagad, Rocket)
- Residential address
2 Automatically Collected Information
When you use our platform, the following technical information is collected automatically:
- IP address and device type
- Browser type and version
- Session duration and login history
- Gaming activity and transaction history
- Information collected via cookies and tracking technologies
- Referral source and user behavioural data
3 Information Received from Third Parties
We may collect information from the following sources:
- Payment providers (bKash, Nagad, Rocket): To verify transactions and identify failed payments.
- Identity verification organisations: To complete the KYC (Know Your Customer) process.
- Fraud prevention agencies: For the purpose of ensuring account security.
- Partner gaming providers: To a limited extent, in order to customise your gaming experience.
Purpose of Data Use
4 Legal Basis and Purpose of Data Processing
l4444 uses your personal information for the following legitimate purposes:
- Account management: Registration, login, password recovery, and account verification.
- Service delivery: Betting, gaming, bonus processing, and payout of winnings.
- Identity verification (KYC): Age verification (21+) and prevention of money laundering.
- Financial transactions: Deposits, withdrawals, and payment verification.
- Security and fraud prevention: Detecting unauthorised access and fraudulent activity.
- Responsible gaming: Identifying problematic gambling patterns and providing assistance.
- Customer support: Resolving your complaints and queries.
- Legal obligations: Retaining information to comply with applicable laws and regulations.
- Marketing communications: Sending promotional offers and updates with your consent.
Information Sharing and Disclosure
5 When Information Is Shared with Third Parties
l4444 may share your information with third parties in the following circumstances:
Payment Providers
Necessary information is shared to complete transactions via bKash, Nagad, and Rocket. These providers have their own privacy policies that apply to their platforms.
Technology and Service Providers
We work with certain technology service providers to operate our platform (such as server hosting and analytics). They process data only in accordance with our instructions.
Law Enforcement Agencies
Due to legal obligations or by court order, we may disclose information to relevant authorities. This includes:
- Assisting government or regulatory bodies in investigations
- Relevant reporting to prevent money laundering and terrorist financing
- As part of a court order or legal process
Business Transfers
If a change of ownership, merger, or acquisition of l4444 occurs, your information may be transferred to the new entity. You will be informed in advance in such a case.
Data Security and Protection
6 Security Measures
l4444 uses industry-standard technology to protect your personal information:
- SSL/TLS Encryption: 256-bit encryption for all data transfers.
- Firewall Protection: Advanced firewalls to prevent unauthorised access.
- Two-Factor Authentication (2FA): An additional layer of security for account login.
- Secure Servers: Data stored in protected data centres.
- Regular Security Audits: Periodic audits to identify vulnerabilities.
7 Steps Taken in the Event of a Data Breach
If a data security breach occurs, l4444 will take the following steps:
- Notifying the relevant authorities within 72 hours of detecting the incident.
- Informing affected users as quickly as possible.
- Assessing the potential impact of the breach and taking mitigation measures.
- Implementing preventive measures to avoid recurrence.
- Conducting a detailed investigation of the incident and maintaining logs.
Cookies and Tracking Technologies
8 Cookie Usage Policy
l4444 uses cookies and similar tracking technologies to improve your browsing experience. The types of cookies we use:
Essential Cookies
Essential for the operation of the platform. They maintain login sessions and keep security features active. These cannot be disabled.
Functional Cookies
Remember your preferences such as language and game settings. These cookies provide you with a personalised experience.
Analytical Cookies
Used to understand how you use the platform. This information is used to improve the quality of our services.
Marketing Cookies
Used with your consent to display relevant advertisements. You can disable these at any time.
You can manage cookies through your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.
Your Rights
9 Your Rights Regarding Personal Information
As a user of l4444, you have the following rights:
The right to request information about what data we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal information under certain conditions.
A request to keep data processing limited in certain circumstances.
The right to request your information in a structured format.
The right to object to the use of your information for marketing purposes.
Data Retention Period
10 How Long Information Is Retained
l4444 retains your information in accordance with the following policy:
- Active accounts: For the entire duration the account is active, and for a specified period after closure in accordance with legal requirements.
- Transaction data: A minimum of 5 years in accordance with financial regulations.
- KYC documents: Retained in compliance with applicable law even after account closure.
- Log files and session data: Generally up to 12 months.
- Marketing communication data: Until you unsubscribe.
- Complaint and support records: Up to 2 years after resolution.
After the specified retention period ends, data is securely deleted or anonymized.
Protection of Minors
11 Policy for Those Under 21
l4444 is only for people aged 21 and above. We do not knowingly collect personal information from anyone under 21. Age verification is mandatory at the time of registration.
If we are informed or become aware that someone under 21 has provided their information, we will immediately close that account and delete the related data. Parents or legal guardians can contact us via live chat for assistance with this matter.
International Data Transfer
12 Safeguards for Transferring Data Abroad
Our technology service providers may operate servers in various countries. In such cases, we ensure that:
- Every transfer is carried out under appropriate security measures.
- The receiving party is obligated to maintain a level of protection equivalent to or higher than this privacy policy.
- Transfers are completed in compliance with applicable international data protection regulations.
- The necessary contractual safeguards are in place.
Marketing Communications and Consent
13 Promotional Messages and Opt-Out Options
With your consent, l4444 may contact you regarding the following:
- New promotional offers and bonuses
- Tournament and special event information
- Game update and new feature notifications
- Important information related to your account and security
You can unsubscribe from marketing communications at any time. To do so:
- Use the "Unsubscribe" link at the bottom of each email
- Go to your account settings and change your notification preferences
- Contact us directly via live chat or at [email protected]
Policy Changes and Contact
14 Changes to the Policy
l4444 may update this privacy policy at any time. Depending on the nature of the change, we will:
- Minor changes: Notify you by publishing a notice on the platform.
- Major changes: Notify you by email 30 days in advance to your registered email address.
- Significant changes: Obtain your consent again at the time of login.
If you continue using the platform after any changes, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.
15 Privacy-Related Contact
For any questions, requests, or complaints regarding this privacy policy or your personal data, please contact us:
16 Applicable Law and Dispute Resolution
This privacy policy is governed by the applicable legal framework. Any dispute relating to this policy will first be resolved through negotiation. If you contact our customer service team, we will always endeavor to find a fair and prompt resolution.
If any part of this policy seems unclear, or if there is a discrepancy between the Bangla and any other language version, the Bangla version shall be considered authoritative.